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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cheryl Hooks

September 3, 2026

5  out of  5
rating by Cheryl Hooks
"Adding a new vehicle to my policy was completely seamless thanks to my local State Farm agent's office. Instead of dealing with an automated phone system, I was able to speak with someone from my local team who handled everything in minutes. They walked me through the coverage options, updated my policy immediately, and made sure I got all available multi-car discounts. I love having a dedicated local agent I can count on for fast, friendly, and personalized service. Thank you Thomas for all of your help today."
We responded:
"Wow - thank you Cheryl for the amazing 5-star review! It means a lot to our team here in Fort Mill to know you had such a great experience with us. Technology is great for a lot of things, but discussing coverage and discounts are always more effective in person or over the phone with a human. Al "
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Adam Marshall

August 24, 2026

5  out of  5
rating by Adam Marshall
"Working with Al Patel for many years and they have been great to work with. Worked with Thomas Dean today and he was very helpful."
We responded:
"Adam, thank you for the 5-star review. Appreciate you being a customer of my agency for so many years. Thomas is great to have on our team, and we would love to help anytime you need us. Al "
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Janet Bicknese

August 14, 2026

5  out of  5
rating by Janet Bicknese
"Working with the staff at Al Patel's office has been amazing! It is so great to have an office with a staff that you can speak to at any time and not have to speak with a machine or now AI! Thomas Dean was so helpful today to save us a lot of money in car insurance bundling with our Homeowner's. Keep up the great customer service!!"
We responded:
"Thank you very much, Janet, for taking the time to share your experience with us! I am truly delighted to hear that Thomas made such a positive impact during your call. It's wonderful to know that his authentic and personable approach added significant value to your interaction and saved you money by bundling. We genuinely appreciate your kind words and are incredibly grateful to have Thomas as a valuable member of our team. If you ever need anything else or have any further questions, please feel free to reach out at any time!"
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Dana Jackson

August 14, 2026

5  out of  5
rating by Dana Jackson
"Thomas was very helpful."
We responded:
"Hey, Dana! Thank you for sharing your experience. I'm happy to hear that Thomas provided you with such a positive experience. "
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Jerry Martin

August 13, 2026

5  out of  5
rating by Jerry Martin
"Thomas was very friendly and knowledgeable. Took care of adding a new vehicle in less than 10 minutes!"
We responded:
"Jerry, Thanks for a 5-star review. Thomas does a great job helping our policyholders. Al"
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Nic Johnson

August 11, 2026

5  out of  5
rating by Nic Johnson
"Great office for all your insurance needs!"
We responded:
"Nic, appreciate your feedback, my team does a great job. Al"
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Jenni

March 16, 2026

3  out of  5
rating by Jenni
"Extremely slow talkers. I wanted to rip my hair out."
We responded:
"Sammi, Appreciate your candid review. My office has licensed professionals with varying degree of experience and conversational speed. We will work on this as a team to get better. Al Patel "
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Kenneth Galloway

January 26, 2026

5  out of  5
rating by Kenneth Galloway
"I have had a great experience so far with State Farm. Amanda has been the best representative I had, she takes great care of my car insurance."
We responded:
"Kenneth, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Al Patel’s Team here in our Fort Mill office.  Amanda does a great job! Al


"
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Brooks Roy

January 12, 2026

5  out of  5
rating by Brooks Roy
"Great agent and staff, very knowledgeable."
We responded:
"Brooks, Thank you for a 5-star review!!! My team works hard every day to serve our customers, and it is great to see them recognized for their hard work. Al"
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Frankie D

December 8, 2025

5  out of  5
rating by Frankie D
"I had been a customer of another insurance company from ages 16-61, 45 years and hadn't had an accident that was my fault in at least 25 years but my rates kept going up. I won't say their name but they claim to have good palms and fingers, if you know what I mean. Anyway, my wife has been living in SC for about 15 years and she tired of my complaining so she told me perhaps I could call Al at State Farm and of course I listened to her because I am a good husband.

My wife had always spoken highly of Al and I had heard many conversations she had with him and they were professional and yet personal. Al seemed to really care about my wife's insurance needs and he did a great job in meeting them. So, I gave him a call and spoke to Al and Amanda at State Farm and I definitely felt at home with both of them. It helped that the quoted price was far lower than what I had received from that other company. I realize insurance prices have increased dramatically over the past few years but I feel that I made a great move in joining Al Patel's team at State Farm. I just added a brand new car to my policy and I am paying just a bit more than I was paying for one vehicle at that other company and that's not factoring in the new vehicle.

So, definitely give Al Patel's team a call and see what they can do for your insurance needs."
We responded:
"Frank, we appreciate you and your family for letting us help with your insurance over the years and glad to have you onboard as well. Amanda and my team do a great job of getting to know our customers so we can help them both professionally and personally. Appreciate your kind words! Al"
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Robert Monterrey

July 24, 2025

5  out of  5
rating by Robert Monterrey
"Using my other account because I'm locked out of my old email. Longtime customer of Al. Never had a issue. I walked in, was greeted immediately by a lovely gal named Amanda who set me up nicely to wait as I was a drop in and just had a question about my bill. They were busy busy I could heear the phones ringing away. Few seconds later a honest to god supermodel looker blonde came over and asked how I was, if I needed anything and we chatted for a lil bit. Best wait Ive ever had haha! I got my question answered in about 2 minutes. Al is always there, the gals are a bonus but everyone cares and wants to help you."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ko Hook

July 20, 2025

5  out of  5
rating by Ko Hook
"Got what I wanted! Thanks."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service from my office. If you ever have any questions or need assistance, we’re here to help! Al "
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Hannah King

June 26, 2025

1  out of  5
rating by Hannah King
"If could give 0 stars I would… I have never not been helped so much in my life… All I needed was an insurance binder to complete my loan at the bank for a new car I was buying and I called the location multiple times asking when they would send it over and they kept saying in 5 mins… well then I had my mother call and they said oh Al is on the phone and the binder is waiting on his desk… so not only did he disregard all my phone calls but he kept us, the bank and the car dealership waiting for over an hour just to get a damn binder… save ur time and money and skip this insurance company…"
We responded:
"Thank you for sharing your feedback. I would like to provide some background information that may clarify the situation regarding your recent insurance transaction.
Our team has been committed to supporting you throughout your claims process and during the purchase of your new vehicle. When you called about your new car, we did not have any prior notice of the purchase, but Amanda promptly provided you with an insurance card to ensure you had coverage right away.
To avoid charging you extra premium, your previous policy was suspended from a total loss until a replacement vehicle was found. This necessary step in our system prevented us from immediately issuing the insurance binder, as we first needed to request the unsuspension of your policy. As soon as I became aware, I prioritized your request—even stepping away from assisting another client to process your binder as quickly as possible.
At no point was your binder request delayed intentionally, nor were any calls disregarded. We strive to provide timely and attentive service to all our clients, and I regret any misunderstanding you have of this. If you need to make any changes or discuss this, I am available to meet in person or by phone. Thanks, Al
"
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scott burroughs

December 11, 2024

5  out of  5
rating by scott burroughs
"I was unable to do business at present time but Al helped me to better understand my insurance needs. He is very professional and knowledgeable."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be a resource for your insurance and financial needs. We would love to have you as our client when the time is right for you. Al Patel Agency"
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Chintan Patel

April 17, 2024

5  out of  5
rating by Chintan Patel
"Anyone can offer you an insurance products but I just learned Al is not only offering insurance products but also giving you a service when you need it most.

Recently involved in car accident and my family instantly got a call and follow-up communication from Al Patel.

Thank you Al."
Profile photo of Susan Haliq (Susan)

Susan Haliq (Susan)

January 10, 2024

5  out of  5
rating by Susan Haliq (Susan)
"We have been with Al for years and have always had a great experience. Al and his team are knowledgeable and have a quick response. I highly recommend him and his team."
We responded:
"Susan, we appreciate you trusting us with your insurance for so many years. My team and I look forward to continuing our relationship for many more years to come. Al"
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David Brand

November 6, 2023

5  out of  5
rating by David Brand
"My agent was Michele and she was the best."
We responded:
"David,

Michele does an excellent job taking care of our clients. I am glad you have had a great experience working with her. Al "
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Jessica Frasure

October 12, 2023

5  out of  5
rating by Jessica Frasure
"Any time I need help or have questions, Al Patel and his staff have always made me feel heard and have been very helpful."
We responded:
"Hi Jessica,

Thank-you for a 5-star review. Our team makes a point of getting to know people so they can fully understand their situation and are able to help. We appreciate you and your kind words. Al "
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delphine bonds

September 19, 2023

5  out of  5
rating by delphine bonds
"Very informative and customer service oriented."
We responded:
"Thank-you for a 5-star review. It means a lot and I can wait to hear from you soon about your travels. Al Patel "
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Pam Welch

August 31, 2023

5  out of  5
rating by Pam Welch
"Had an awesome experience Tuesday with Sam. She went above and beyond to help us in filing an accident report! Thank you so much Sam! Great service is priceless!"
We responded:
"Pam, It's always a stressful time after an accident. I am glad no one was seriously injured. Sam works hard to provide excellent service and it is great to know you were able to receive that when you met her in person. Thank you for trusting us with your insurance needs!"
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Bill Berry

August 24, 2023

5  out of  5
rating by Bill Berry
"Sam was very pleasant. We'll refer as many people as I can to her. I know she will take care of my account really well."
We responded:
"Thank you, Bill, for a 5-star review. I am happy that Sam was able to take care of your insurance needs. If you need anything else, please let us know and Thanks in advance for letting other people know about Sam and our Agency!"
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Anthony “Anakin Skywalker” Culp

August 1, 2023

5  out of  5
rating by Anthony “Anakin Skywalker” Culp
"I spoke to Al today, he was very knowledgeable and very helpful. He did referred me to Sam for my insurance quote and she was beyond patient understanding and helpful, i would DEFINITELY recommend this company, and ask for Sam. Previous State Farm customer, and they (Al/Sam) made me want to come back."
We responded:
"Anikin, thank you for your kind review. We are so happy you had such a wonderful experience with Sam. Please let us know if you ever need anything from us. "
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Murali Mohan

July 6, 2023

2  out of  5
rating by Murali Mohan
"I’ve requested a quote and discussed about the options. They sent a link to open the quote and it doesn’t work. Followed up with them, never heard anything after that and they didn’t respond to my calls."
We responded:
"Mr. Murali Mohanrao V,
I am sorry you were having technical difficulties opening your quotes. If you could provide a good contact email and phone number, we can contact you to schedule an in-office appointment to review the quote to avoid any communication or language issues. I look forward to hearing from you. Thanks, Al Patel"
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Rachel Clarkson

June 2, 2023

5  out of  5
rating by Rachel Clarkson
"Brenda was incredibly helpful in updating my car insurance policy! She was very patient with me as I explained my situation and what I needed. Fast and easy process!"
We responded:
"Rachel, Thank-you for a 5-star review! Brenda appreciates your kind words or recognition. She does a great job helping our clients every day!
Al Patel"
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G. Sal

May 1, 2023

5  out of  5
rating by G. Sal
"Always great service and a quick response to take care of any issues or questions. Al is very responsive!"
We responded:
"Sal, Thank you for your kind words! We are honored to have earned your business and look forward to helping you for many years to come. Al"